Commonly Asked Questions

Below you will find the answers to our most commonly asked questions. If the information you are looking for is not shown below then please contact us so we can help you.

What is your return policy?

We hope that you will be absolutely delighted with your purchase when it arrives. If your product arrives and you aren’t then please get in contact so we can resolve this. Depending on the issue we may offer a refund, replacement or a gift voucher to the same amount.

Do you offer gift cards?

Our Melted Gift Cards have landed! They are available to order online and start from £1 up to a maximum of £500. These gift cards are valid for 1 year an can be sent via text, e-mail or print at home to gift in person. 

What are the payment options?

Our website accepts all major credit and debit cards. We can also organise a bank transfer payment if that is preferred. 

We have also partnered with Laybuy and Clearpay so you can spread the cost of your order interest free.